Due to inclement weather in certain areas, your delivery might be delayed.
We’re pleased to offer free shipping to all our customers for online orders of $250 or more. If you order before the daily cut-off time, we’ll ship your apparel the same business day. We’ll ship orders placed after the cut-off time the next business day.
Same-Day Shipping Cut-Off Times:
Enter your zip code in the shipping map search bar to find your cut-off time for same-day orders. If you need an express shipment, additional options are available. Tailored-Ink isn’t responsible for any delay in the delivery of the shipment of goods, or for any damages suffered by reason of such a delay. All shipments are F.O.B. from origin ship point.
Lost / Damaged / Wrong products
Please contact us if your package was lost, damaged or you received the wrong products. We will gladly help you fix the problem.
Tailored-Ink only process returns for the issues listed below. Please contact us for additional questions.
Please review our terms before you reach out:
- We do not process returns on printed, washed, or decorated merchandise. Tip: Inspect your garments before decorating them.
- You must return defective merchandise to us with a piece of tape indicating the flaw’s location.
- We do not accept returns on discontinued items or merchandise that is more than 30 days old
- You must make all claims for shortages or damages within 72 hours of receiving the merchandise.
- If we did not process your order accurately, we’ll cover the original freight and send a return label for the incorrect merchandise.
- Please note that products that are considered non-returnable are noted as such on their respective product page, the inventory quantity will be underlined in orange. These products include but are not limited to: closeout items, face covers, items received directly from the vendor, items that receive a sample discount, etc.
- We do offer a replacement option if the items that you have received on your original order are incorrect, missing or damaged. Requesting a replacement will initiate a replacement order that will include the same items as your original order. Please note, we are not able to accommodate any style, color, size swap or exchange requests via a replacement order